Effective Date: September 18, 2026
AVNO may collect information users voluntarily provide when interacting with AVNO or services powered by AVNO. This may include name, phone number, email address, appointment information, service-request details, and information provided during phone or SMS communications.
Information may be used to provide requested services, facilitate appointment scheduling, send appointment confirmations and scheduling updates, respond to service requests, provide customer support, operate and improve our services, and maintain the security and reliability of our systems.
AVNO may send transactional SMS messages to users who have expressly opted in to receive them. These messages may include appointment confirmations, scheduling updates, service-request updates, urgent-service notifications, and follow-up communications related to a user’s request. Users may opt in to receive transactional SMS communications by providing affirmative verbal consent during a phone call with an AVNO-powered phone assistant. Before SMS consent is requested, users are informed that message frequency may vary, message and data rates may apply, they may reply STOP to opt out and HELP for assistance, and SMS consent is optional and is not required to receive or purchase services. Users may decline SMS consent and continue the phone call, request service, schedule an appointment, and receive or purchase services without agreeing to receive SMS messages. Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, or shared with third parties, affiliates, or lead generators for marketing or promotional purposes. SMS opt-in consent is specific to the applicable messaging program and will not be transferred to another business or used to enroll users in unrelated marketing communications.
AVNO may use service providers that process information solely as necessary to provide infrastructure, communications, scheduling, hosting, automation, security, or other services on AVNO’s behalf. These providers are not authorized to use SMS consent information for their own marketing purposes.
AVNO uses reasonable administrative and technical safeguards designed to protect personal information. No electronic transmission or storage method can be guaranteed to be completely secure.
Information is retained only for as long as reasonably necessary to provide services, satisfy legitimate business purposes, and comply with applicable legal obligations.
Users may opt out of SMS communications at any time by replying STOP. Users may contact AVNO regarding privacy questions or requests using the contact information provided on the AVNO website.
AVNO may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.
For questions about this Privacy Policy, use the contact information provided on the AVNO website.